LaserShip is a regional last mile delivery company that services the Eastern and Midwest United States. Founded in 1986, LaserShip is based in Vienna, Virginia and has sortation centers in New Jersey, Ohio, North Carolina, and Florida.
As of 2016, LaserShip has 63 distribution centers and four sorting centers servicing 22 states and Washington, D.C. Lasership handles deliveries for Amazon and other e-commerce retailers throughout the Eastern U.S.
Video LaserShip
History
LaserShip began as a document delivery service in 1986. In the 1990s, LaserShip landed in the small parcel business during the dot-com boom. In 1999, the company partnered with Barnes & Noble to provide same-day shipping services in New York City.
In March 2014, LaserShip added four states to its service area: New Hampshire, Rhode Island, West Virginia and Delaware. This expanded the LaserShip footprint by 44 percent, reaching an additional 8.5 million consumers. +
Also in March 2014, LaserShip acquired Cleveland based last mile delivery company Prestige Delivery Systems, further expanding services to Ohio, Kentucky, Michigan and Indiana.
Maps LaserShip
Operations
A significant portion of LaserShip's business is the delivery of e-commerce residential packages. The entirety of LaserShip's operations is broken up into three areas: Residential E-Commerce Delivery, Custom Routed Courier, and Global Critical Delivery.
Residential E-Commerce Delivery
Residential E-Commerce Delivery includes same-day, next-day and two-day delivery across 21 states. LaserShip uses a hub-and-spoke network to deliver packages in residential areas from four sortation centers and 63 distribution centers.
Custom Routed Courier
Custom Routed Courier includes outsourced/dedicated, same-day on-demand, and next-day services for businesses. LaserShip's Custom Routed Courier operations are located in 22 states in the Eastern and Midwest U.S.
Global Critical Delivery
The Global Critical Delivery division serves the aviation, healthcare/medical, entertainment, automotive and industrial industries. Its operations include delivery to North America, Europe, Asia, Australia, and some locations in South America and the Middle East.
Disputes and settlements
Package tossing
Numerous news reports backed up by surveillance camera footage depict LaserShip delivery drivers recklessly tossing packages onto customers' property. In one incident from 2016, a LaserShip delivery man was caught on tape tossing a $500 camera lens several yards onto a poured-concrete porch. In March 2017, a customer caught a delivery man tossing a package containing a router on tape, damaging the contents, and reported the incident to LaserShip.
Misclassification and nonpayment of drivers
Package tossing has been an on-going issue in e-commerce delivery with national carriers like UPS and FedEx dealing with the issue for many years. The USPS has also continued to struggle with package tossing and even Amazon.com. Numerous news reports[7][8][9] backed up by surveillance camerafootage depict LaserShip delivery drivers recklessly tossing packages onto customers' property. In one incident from 2016, a LaserShip delivery man was caught on tape tossing a $500 camera lens several yards onto a poured-concrete porch.[10] In March 2017, a customer caught a delivery man tossing a package containing a router on tape, damaging the contents, and reported the incident to LaserShip. After the complaint, the delivery man then returned to the customer's residence four times, prompting the customer to call the police.[11]
Cigarette settlement
The delivery of cigarettes has been a continued issue with last mile delivery in the state of New York. In September 2014, LaserShip reached a $5 million settlement with the city of New York over deliveries of untaxed cigarettes. UPS and FedEx have both been dealing with this issue with fines totaling almost $500 million between the two companies.
References
Further reading
- "Macy's expands same day delivery to 17 cities as it challenges Amazon". Reuters.
Source of article : Wikipedia
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